The Hub
About: Branch Information
The Branch Information report (which can be found in the 'Data' section on The Hub) now contains data on users. You can see which branches are visible to which users and which branches a given user can see in the Hub. Branches - shows a list of ...
Hub Data Refreshes
The Hub refreshes data at scheduled times throughout the day and are completed by the below times: 4:30am 9:00am 11:00am 2:30pm 4:30pm 7:30pm 10:00pm The exception to this is the Inbox, where audits and survey feedback will be visible to view as soon ...
About: Guest communications
When a guest opts into being contacted at the end of your guest feedback survey you will be able to respond to them directly via the Hub. Benefits Tracking responses & response times You will be able to track all guest communications and see all past ...
About: Tasks
We've made it easy to create and assign tasks, so that you can do more than just view results. Benefits Practice continuous improvement Quickly and easily create a task against any mystery visit, guest feedback or online review in The Hub, via the ...
About: the Net Sentiment Score (NSS)
What is a Net Sentiment Score? The Net Sentiment Score (NSS) works in the same way as Net Promoter Score (NPS). The difference is that NPS is calculated from a 'Recommend' score, while NSS is calculated from the sentiment found in opinions in text. ...
About: the barometer score
The barometer combines your performance on Net Promoter Score, Mystery Guest Assessments and Social Reviews on a scale of 1-100. Benefits Keep your finger on the pulse Quickly and easily see a balanced measure of how your sites are performing across ...