The Hub
About: the Dashboard
The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics. Benefits Performance insights at your fingertips As the Hub’s landing page, the dashboard puts your most important insights front ...
About: Action Plans
We've made it simple and easy to help you drive and track improvement across your business. Benefits Practice continuous improvement Create an action plan to document what’s going well and what could improve, then convert those opportunities into ...
Halo - AI Assistant
Welcome to Halo! Halo is designed to help you manage and analyse your guest experience data efficiently. With a focus on simplicity, Halo provides easy access to insights, allowing you to make informed decisions quickly. Ask Halo questions about your ...
About: Branch Information
The Branch Information report (which can be found in the 'Data' section on The Hub) now contains data on users. You can see which branches are visible to which users and which branches a given user can see in the Hub. Branches - shows a list of ...
Hub Data Refreshes
The Hub refreshes data at scheduled times throughout the day and are completed by the below times: 4:30am 9:00am 11:00am 2:30pm 4:30pm 7:30pm 10:00pm The exception to this is the Inbox, where audits and survey feedback will be visible to view as soon ...
About: Guest communications
When a guest opts into being contacted at the end of your guest feedback survey you will be able to respond to them directly via the Hub. Benefits Tracking responses & response times You will be able to track all guest communications and see all past ...
About: Tasks
We've made it easy to create and assign tasks, so that you can do more than just view results. Benefits Practice continuous improvement Quickly and easily create a task against any mystery visit, guest feedback or online review in The Hub, via the ...
About: the Net Sentiment Score (NSS)
What is a Net Sentiment Score? The Net Sentiment Score (NSS) works in the same way as Net Promoter Score (NPS). The difference is that NPS is calculated from a 'Recommend' score, while NSS is calculated from the sentiment found in opinions in text. ...
About: the Net Promoter Score (NPS)
What is a Net Promoter Score? Many businesses use NPS to work out the difference between how many people are likely to recommend and how many are likely to say negative things. It is calculated from a Recommend Score out of 10 using the formula in ...
About: the barometer score
The barometer combines your performance on Net Promoter Score, Mystery Guest Assessments and Social Reviews on a scale of 1-100. Benefits Keep your finger on the pulse Quickly and easily see a balanced measure of how your sites are performing across ...