The Hub
Hub Data Refreshes
The Hub refreshes data at scheduled times throughout the day and are completed by the below times: 4:30am 9:00am 11:00am 2:30pm 4:30pm 7:30pm 10:00pm The exception to this is the Inbox, where audits and survey feedback will be visible to view as soon ...
About: Guest communications
When a guest opts into being contacted at the end of your guest feedback survey you will be able to respond to them directly via the Hub. Benefits Tracking responses & response times You will be able to track all guest communications and see all past ...
About: Tasks
We've made it easy to create and assign tasks, so that you can do more than just view results. Benefits Practice continuous improvement Quickly and easily create a task against any mystery visit, guest feedback or online review in The Hub, via the ...
About: the Net Sentiment Score (NSS)
What is a Net Sentiment Score? The Net Sentiment Score (NSS) works in the same way as Net Promoter Score (NPS). The difference is that NPS is calculated from a 'Recommend' score, while NSS is calculated from the sentiment found in opinions in text. ...
About: the barometer score
The barometer combines your performance on Net Promoter Score, Mystery Guest Assessments and Social Reviews on a scale of 1-100. Benefits Keep your finger on the pulse Quickly and easily see a balanced measure of how your sites are performing across ...