About: the Dashboard
The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics.
Benefits
Performance insights at your fingertips
As the Hub’s landing page, the dashboard puts your most important insights front and centre. Operators can quickly understand what’s going well and where attention is needed, without navigating away from the page or digging through reports.
Focus on what matters most
Every business is different. The Dashboard tiles allow you to prioritise the metrics that matter to you, whether that’s guest performance or operational benchmarks, helping you cut through noise and focus on impact.
Support better, faster decisions
With key metrics always visible, teams can respond quickly to changes in performance. The dashboard supports data-led conversations and more timely actions across sites and teams.
Built for consistency and accountability
Seeing the same key metrics every day helps teams track progress, spot trends over time and stay aligned on targets and goals.
Customising your Dashboard Tiles
You can choose from a range of metrics to build a dashboard that fits your needs:
Key Metrics
Barometer Score
Net Promoter Score (NPS)
Feedback Scores
Review Ratings (combined ratings, or separate delivery and social review ratings)
Mystery Audit Scores
Response & Engagement Metrics
Review Response Rate
Google Response Rate
Benchmark Metrics
People
Process
Product
If you would like to update your dashboard tiles to ensure it shows the most relevant metrics for your objectives, simply get in touch with our Support team at support@hgem.com, or add a ticket via our Helpdesk.
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