About: delivery audits
Deliveries have become a bigger revenue stream for brands and, more importantly, customers expect the same level of attention and care at every touchpoint, even when remote. Ensure the your brand promise is consistently delivered by your delivery partners with our bespoke delivery audits.
Benefits
GAIN VISIBILITY
Our Mystery Guest Audits allow operators to gain a 360° view into an area that's extremely difficult to oversee, due to the remote nature of the experience. Monitor the customer journey from order-placing to delivery, identify operational issues and improve consistency.
CAPTURE PHOTOS
Ensure dishes are presented to the customer in the exact same way as they left the kitchen. Our mystery guests can gather relevant photographic evidence to show how the meal was presented on receipt.
Features
We can help with the following:
MEASURE STANDARDS, PROCESSES AND BEHAVIOURS: Through objective and validated observations.
MANAGE YOUR SUPPLIER & INTERNAL TEAMS: By distinguishing who is responsible for what and measuring performance accordingly.
EXAMINE THE DETAIL: Through the use of extensive factual evidence provided by mystery guests that helps you to see exactly what happened.
CAPTURE VISUAL EVIDENCE: By requesting relevant photos from the delivery.
TRACK APP RATINGS & COMMENTS: Using our integration with your delivery partner.
COMBINE DELIVERY REPORTING: By viewing third-party assessments and app reviews in the same Hub page.
CASE MANAGEMENT: Where appropriate, create and assign actions against any operational audit data in The Hub, giving each action a status, priority, deadline, category and owner.
INTUITIVE DASHBOARDS: Our dashboards are user-friendly, with various interactive features to help users to quickly identify patterns and create positive actions to improve your business.
INTERNAL BENCHMARKING: The Hub shows how selected locations compare with all locations. And league tables show where each location ranks.
EXTENSIVE HEATMAPS: Cut the data by dimensions such as visit date, time or location. Results are colour-coded to draw your eye to the areas in most need of attention.
DATA EXPORT: extract data from any dashboard, chart, table or heatmap from The Hub and export it to a CSV or PDF file.
Next steps
Get in touch with your account manager if you would like to discuss adding Delivery Audits to your existing guest experience management scheme.
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