About: the Net Sentiment Score (NSS)
What is a Net Sentiment Score?
The Net Sentiment Score (NSS) works in the same way as Net Promoter Score (NPS).
The difference is that NPS is calculated from a 'Recommend' score, while NSS is calculated from the sentiment found in opinions in text.
Your NSS = % of positive opinions minus % of negative opinions
For example, if there 60% of opinions are positive 40% of opinions are negative, then your NSS is 20.
You can report on this in the NSS heat map.
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