About: the Net Sentiment Score (NSS)
What is a Net Sentiment Score?
The Net Sentiment Score (NSS) works in the same way as Net Promoter Score (NPS).
The difference is that NPS is calculated from a 'Recommend' score, while NSS is calculated from the sentiment found in opinions in text.
Your NSS = % of positive opinions minus % of negative opinions
For example, if there 60% of opinions are positive 40% of opinions are negative, then your NSS is 20.
You can report on this in the NSS heat map.
Related Articles
About: the Net Promoter Score (NPS)
What is a Net Promoter Score? Many businesses use NPS to work out the difference between how many people are likely to recommend and how many are likely to say negative things. It is calculated from a Recommend Score out of 10 using the formula in ...About: the barometer score
The barometer combines your performance on Net Promoter Score, Mystery Guest Assessments and Social Reviews on a scale of 1-100. Benefits Keep your finger on the pulse Quickly and easily see a balanced measure of how your sites are performing across ...About: the Dashboard
The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics. Benefits Performance insights at your fingertips As the Hub’s landing page, the dashboard puts your most important insights front ...About: Halo on the Dashboard
Halo now lives on your Dashboard, automatically surfacing the most notable performance movements and trends in your current view, along with suggested actions to help you respond quickly and confidently. Whenever you open the Dashboard, Halo analyses ...Survey feature: micro 'pulse' emails
If you invite someone by email to complete a short survey, you're asking them to commit a couple of minutes to open and complete a survey form. But if you just want to take the pulse with a single question, you can get them to answer this directly ...