About: Guest communications

About: Guest communications

When a guest opts into being contacted at the end of your guest feedback survey you will be able to respond to them directly via the Hub.

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Benefits

Tracking responses & response times
You will be able to track all guest communications and see all past communications. You can see how quickly you are responding to guests to ensure you are keeping with company SLAs.

Bespoke templates
Import your templates for your most common queries/complaints for a an easy and quick response time.

Keeping all guest communication in one place
See all up to date communications with your guests and see how issues were resolved. You can also send gift cards via the Hub to help retain customers and invite them back for a better experience.

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Process

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