How to: issue a Toggle gift card
Once we have completed the HGEM-Toggle integration, you will be able to issue vouchers to your customers directly from The Hub after they’ve left you feedback, or in response to a complaint.
Process
- View guest feedback in the inbox
- Select the option to respond (via the guest communications tab)
- Choose whether to send a gift card (using the 'send gift card to guest' tick box)
- Enter message details
- Send
Related Articles
Integration: Toggle gift cards
If you use HGEM for guest feedback and have an account with Toggle for digital gift cards, then you can issue vouchers to your customers directly from The Hub after they’ve left you some feedback or in response to a complaint. What are the benefits? ...How to: respond to guest feedback
Respond to your customers directly from The Hub after they’ve left you survey feedback. What are the benefits? Streamline communications Using HGEM’s Hub, a user can view their feedback data and respond to guests within the same inbox rather than ...List of features for feedback sites
Getting structured feedback from customers about your business is invaluable – it can help identify your strengths, but also where to make changes within the business, ensuring your business ticks all the right boxes for customers. Survey Features: ...About: Guest communications
When a guest opts into being contacted at the end of your guest feedback survey you will be able to respond to them directly via the Hub. Benefits Tracking responses & response times You will be able to track all guest communications and see all past ...Audit feature: grouped questions
Group similar, or themed questions together for analysis. Benefits: Get combined scores Group together questions for analysis outside of the structure of the audit questionnaire. You can even get combined scores for questions across multiple ...