Using HGEM’s Hub, a user can view their feedback data and respond to guests within the same inbox rather than logging into various different platforms.

Things go wrong. It happens. But when a guest feels they have been listened to, and they receive a fast, effective response, then there’s a good chance of turning them into an advocate.

- View guest feedback in the inbox

- Select the 'Guest Communications' tab - you will not be able to select this tab if the guest has not consented to be contacted

- Enter message details

- Select 'Next'

- Send Message

- The email will be sent from the email address of the logged-in user 

- You are also able to send your customers a gift card, if you have integrated your HGEM account with Toggle - see here for more information.