Integration: Toggle gift cards

If you use HGEM for guest feedback and have an account with Toggle for digital gift cards, then you can issue vouchers to your customers directly from The Hub after they’ve left you some feedback or in response to a complaint.

What are the benefits?

Integrated communications

Using HGEM’s Hub, a user can respond to guest feedback from multiple sources. When it’s appropriate to issue a toggle gift card, this can be done within the same communication rather than logging in to a separate platform.

Team ownership for quality

By empowering teams to issue toggle gift cards in the right circumstances, and making it easy, it encourages them to take ownership for the quality of the guest’s experience and their future custom.

Rapid guest recovery

Things go wrong. It happens. But when a guest feels they have been listened to, and they receive a fast, effective response, then there’s a good chance of turning them into an advocate. Using toggle in HGEM makes this easy.

Getting started

To get started you'll need provide us with the following details: 

- Toggle Account ID (can be provided by your Toggle customer success team member)

- API Username (This can be obtained via the Toggle platform - see details here)

- API Password

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