About: Action Plans

About: Action Plans

We've made it simple and easy to help you drive and track improvement across your business.

Info
Benefits
Practice continuous improvement
Create an action plan to document what’s going well and what could improve, then convert those opportunities into structured actions with clear ownership and timelines. Plans can be created for one location or multiple locations to support consistent standards across your estate. 

Keep actions organised
Build actions directly within the plan and use the plan details (title, location(s), start/end dates) to keep improvement work clearly defined and easy to revisit. 

Track progress
Plans automatically move to "In progress" once created, and update to "Complete" when all actions have been ticked off. You can access plans from the Action Plans tab or via the Action Plan icon from anywhere in the Hub.

Info
Process

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