How to: integrate Uber Eats reviews

How to: integrate Uber Eats reviews

View your Uber Eat ratings and comments in The Hub, alongside your wider guest experience data.

What are the benefits?

Streamline your processes
Using HGEM’s Hub, a user can view their Uber Eats data, alongside guest feedback from multiple sources without needing to log into lots of separate systems. 

Intuitive reporting
Quickly identify patterns and trends in your data using our user-friendly dashboards and heatmaps. 

Manage tasks
Use our inbox and action centre to create and assign actions that improve the delivery experience and ultimately drive sales.

Getting started

You will need to set up an Uber Eats integration following the steps below:
2. Select “login” on the top right of the screen.
3. Select “UberEats Manager” and log in.
4. On the left side of the page select the location dropdown, then select the location you wish to share access to and select “Apply”.
5. Next select “Users” on the left side and then “+ Add User”.
6. Add the email listed below and give the user a “Staff” role, then select add user.

And repeat for each desired location and confirm with HGEM once completed.

We will then:
1. Create a delivery review questionnaire to save the data against in our system (if you don't currently capture any other delivery reviews).
2. Add the relevant locations and sources to ReviewTracker system.
3. Email support@reviewtrackers.com notifying them we have access to Uber Eats to complete the integration (once completed).
4. Add a ticket for our development team to import the reviews. The ticket to development team needs to include Client, Source (Uber Eats), Questionnaire UID, Question ID.

Once we're happy that everything is set up correctly and pulling through into the Hub, we will get in touch to confirm that the set up is complete.

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