Recent Articles
About: Dish Ratings
The Dish Ratings pages bring your menu performance to life, showing you exactly how guests are rating the food you serve. From your best sellers to your quiet performers, Dish Ratings help you understand what your guests love, where there’s room to ...
About: Halo on the Dashboard
Halo now lives on your Dashboard, automatically surfacing the most notable performance movements and trends in your current view, along with suggested actions to help you respond quickly and confidently. Whenever you open the Dashboard, Halo analyses ...
About: the Dashboard
The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics. Benefits Performance insights at your fingertips As the Hub’s landing page, the dashboard puts your most important insights front ...
About: Action Plans
We've made it simple and easy to help you drive and track improvement across your business. Benefits Practice continuous improvement Create an action plan to document what’s going well and what could improve, then convert those opportunities into ...
Halo - AI Assistant
Welcome to Halo Halo is your easy-to-use AI assistant for making sense of your guest experience data. In just a few clicks, Halo brings together everything you need to understand how your guests feel and what you can do next, helping you make ...
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How to Get in Touch
Where our Client Support Knowledge Base does not quite hold the answers you need or you require actions from us, you can get in touch via support@hgem.com or submit a ticket to our Client Support team. Once submitted, a member of the Client Support ...
About: Action Plans
We've made it simple and easy to help you drive and track improvement across your business. Benefits Practice continuous improvement Create an action plan to document what’s going well and what could improve, then convert those opportunities into ...
About: the Dashboard
The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics. Benefits Performance insights at your fingertips As the Hub’s landing page, the dashboard puts your most important insights front ...
About: Types of audit available
Assessments are carried out by mystery guests who have been briefed by us. But there are several different types. Here's how they are handled in The Hub: 1. VISIT ASSESSMENTS. The most common type, and therefore usually the default. A mystery guest ...
How to: respond to guest feedback
Respond to your customers directly from The Hub after they’ve left you survey feedback. What are the benefits? Streamline communications Using HGEM’s Hub, a user can view their feedback data and respond to guests within the same inbox rather than ...