Recent Articles
About: the Dashboard
The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics. Benefits Performance insights at your fingertips As the Hub’s landing page, the dashboard puts your most important insights front ...
About: Action Plans
We've made it simple and easy to help you drive and track improvement across your business. Benefits Practice continuous improvement Create an action plan to document what’s going well and what could improve, then convert those opportunities into ...
Halo - AI Assistant
Welcome to Halo! Halo is designed to help you manage and analyse your guest experience data efficiently. With a focus on simplicity, Halo provides easy access to insights, allowing you to make informed decisions quickly. Ask Halo questions about your ...
How to: integrate Deliveroo reviews
View your Deliveroo ratings and comments in The Hub, alongside your wider guest experience data. What are the benefits? Streamline your processes Using HGEM’s Hub, a user can view their Deliveroo data, alongside guest feedback from multiple sources ...
About: Branch Information
The Branch Information report (which can be found in the 'Data' section on The Hub) now contains data on users. You can see which branches are visible to which users and which branches a given user can see in the Hub. Branches - shows a list of ...
Popular Articles
How to Get in Touch
Where our Client Support Knowledge Base does not quite hold the answers you need or you require actions from us, you can get in touch via support@hgem.com or submit a ticket to our Client Support team. Once submitted, a member of the Client Support ...
About: Action Plans
We've made it simple and easy to help you drive and track improvement across your business. Benefits Practice continuous improvement Create an action plan to document what’s going well and what could improve, then convert those opportunities into ...
About: the Dashboard
The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics. Benefits Performance insights at your fingertips As the Hub’s landing page, the dashboard puts your most important insights front ...
About: Types of audit available
Assessments are carried out by mystery guests who have been briefed by us. But there are several different types. Here's how they are handled in The Hub: 1. VISIT ASSESSMENTS. The most common type, and therefore usually the default. A mystery guest ...
How to: respond to guest feedback
Respond to your customers directly from The Hub after they’ve left you survey feedback. What are the benefits? Streamline communications Using HGEM’s Hub, a user can view their feedback data and respond to guests within the same inbox rather than ...