Related Articles
About: visit reimbursements
Visit reimbursements Reimbursements are added on top of the report fee and are a capped amount to cover the minimum cost of a typical guest experience. 'Typical' for quick service generally means for one person, while most other experiences are based ...
About: No-return rule for mystery guests
You will be visited by a wide range of mystery guests By default, we prevent the same person from returning for 3 months, although this is a configurable option. As HGEM has many thousands of mystery guests, this means that a visit report will ...
About: mystery guests
A mystery guest could be anyone, provided they can be objective. Benefits Get objective feedback Our mystery guests come from a wide range of backgrounds and ages. This is because they are ordinary members of the public. But what we ensure they have ...
How to: integrate Deliveroo reviews
View your Deliveroo ratings and comments in The Hub, alongside your wider guest experience data. What are the benefits? Streamline your processes Using HGEM’s Hub, a user can view their Deliveroo data, alongside guest feedback from multiple sources ...
About: the Dashboard
The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics. Benefits Performance insights at your fingertips As the Hub’s landing page, the dashboard puts your most important insights front ...