Assessments are carried out by mystery guests who have been briefed by us. But there are several different types. Here's how they are handled in The Hub:
1. VISIT ASSESSMENTS. The most common type, and therefore usually the default. A mystery guest visits as a normal paying customer and completes a report on their experience.
2. TELEPHONE ASSESSMENTS. Used to assess how well your team responded to a phone enquiry, usually sales-related. These are displayed as a separate tab on the Operational Assessments page.
3. DELIVERY ASSESSMENTS. These are similar to a visit assessment, except that the guest is at home and the assessment is of the delivery (responsibility for which is usually a combination of the restaurant and the delivery provider). These are displayed on a separate page, along with guest reviews of the delivery on a separate tab.
4. PROJECT ASSESSMENTS. Sometimes, you may run a project, perhaps for a new opening or for a seasonal promotion. Assessments for these projects can be tracked separately on a page that can be controlled by user permissions.
5. INTERNAL AUDITS. These are a bit like mystery visits conducted by your operations team, using a survey tool that we provide. As for project assessments, they can be tracked on a separate permission-controlled page.
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