Reviews
How to: integrate with TrustPilot reviews
We can capture TrustPilot reviews immediately upon setup, but if you have a paid tier TrustPilot account by integrating your TrustPilot account you can respond to the reviews directly in platform. Here's what you need to do: The person who has access ...
How to: integrate Just Eat reviews
View your Just Eat ratings and comments in The Hub, alongside your wider guest experience data. What are the benefits? Streamline your processes Using HGEM’s Hub, a user can view their Just Eat data, alongside guest feedback from multiple sources ...
How to: integrate Uber Eats reviews
View your Uber Eat ratings and comments in The Hub, alongside your wider guest experience data. What are the benefits? Streamline your processes Using HGEM’s Hub, a user can view their Uber Eats data, alongside guest feedback from multiple sources ...
How to: integrate Booking.com reviews
We can capture Booking.com reviews immediately upon setup, but by integrating your Booking.com account you can respond to the reviews directly in platform. Here's what you need to do: 1) Follow this link: ...
How to: respond to online reviews
Respond to your customers directly from The Hub after they’ve left you online reviews. What are the benefits? Streamline your review management process You can respond to reviews from Google and Facebook directly from The Hub, making it easier and ...
Review feature: competitors
Did you know that 78% of people check online for venue details/menus/reviews etc. before choosing where to visit - staying ahead of your competitors will help you stand out from the crowd, and attract that all important custom. We can help you keep ...
List of features for review management
We can help boost your online reputation by making it easy to manage and respond to reviews from over a dozen review platforms, and to take action to improve your business. With us, brands typically improve ratings 10-15% in 4 months. Online review ...
Review feature: custom response templates
To make it easier and faster to respond to all reviews, we provide a suite of response templates. Our platform adapts the suggested review templates based on the score of the review, saving managers even more time. You can choose content put together ...
How to: integrate Google reviews
We can capture Google reviews immediately upon setup. But there are some advantages to arranging a deeper integration. The benefits are: Reviews will come through more regularly (as often as we update The Hub - currently a few times a day but ...
How to: integrate Facebook reviews
In order for us to access Facebook results and bring them into The Hub, we need clients to give us content rights for the Facebook page. Here's how to set this up: You may already be using the Meta Business Suite, but we know that many people have ...
About: supported review platforms
The following channels are currently available: Google TripAdvisor Facebook OpenTable (excludes reviews with no comments) The Fork (previously Bookatable) DesignMyNight Yelp Booking.com (excludes reviews with no comments) Expedia Travelocity ...