How to submit a ticket in the Helpdesk
Once submitted, a member of the Client Support team will review the request. You can monitor progress of your tickets in the "
My Ticket" area.
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The Dashboard provides a clear single-page snapshot of performance across key guest experience and operational metrics. Benefits Performance insights at your fingertips As the Hub’s landing page, the dashboard puts your most important insights front ...
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View your Deliveroo ratings and comments in The Hub, alongside your wider guest experience data. What are the benefits? Streamline your processes Using HGEM’s Hub, a user can view their Deliveroo data, alongside guest feedback from multiple sources ...
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The Hub has built-in task management. But what if you already use Zendesk or Freshdesk to manage customer support tickets? We have an integration that enables the creation of a ticket in your Zendesk or Freshdesk account in the name/email of the ...
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Survey feature: languages
If you would like to capture feedback in different languages, for example if you have sites in different countries or lots of international guests, we can add translations and a language picker to your feedback survey so that people can choose the ...