How to submit a ticket in the Helpdesk

Where our Client Support Knowledge Base does not quite hold the answers you need or you require actions from us, you can submit a ticket to our Client Support team.

1. Use the link here, click the 'Submit a ticket' button found at the bottom of every page, or use the 'Add ticket' button found in the "My Tickets" area:

2. Complete the webform, choosing a category, adding a subject and detailing your request:

3. Attach any supporting documents/images.

4. Submit the ticket.

5. Once submitted, a member of the Client Support team will review the request. You can monitor progress of your tickets in the "My Ticket" area.

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