Integration & Notifications
Sending Data: Key Results API
Sync your guest experience data with your CRM or BI platform, via the HGEM key results API. The API approach enables us to connect your CRM or BI platform with our API, allowing you to call the API to extract the required data to be stored in the ...
Sending data: data exports
A data export enables us to periodically assemble your guest experience data into a CSV or Excel file and send it to an secure shared location (such as SFTP or S3 bucket) for you or your supplier to pick up. What are the benefits? Integrated ...
Sending feedback invites from your CRM
Use your CRM platform to send out feedback requests. This would work by embedding a link to your feedback survey into an email template and building a relevant email campaign for this in your CRM. You would define the parameters/scheduling for the ...
Integration: raising tasks via Fourth for Employee Feedback surveys
Raise tasks for your team in Fourth to invite them to complete Employee Feedback surveys. This would work by creating a task in Fourth that in the message includes a link to your employee feedback survey and invites the team to complete. You can ...
Integration: POS menu integration
Find out what your guests think about individual dishes by integrating your menu with your guest feedback site to collect structured menu feedback. Guests can rate one or more dishes against up to 6 different KPI's, as well as providing freeform ...
Notification: email alerts
We can set up email alerts if a survey scores below (or above) a certain threshold. Optionally, this can also create a task within our platform's action centre for a designated person to pick up. What are the benefits? Real time feedback Alerts can ...
Integration: Zendesk and Freshdesk
The Hub has built-in task management. But what if you already use Zendesk or Freshdesk to manage customer support tickets? We have an integration that enables the creation of a ticket in your Zendesk or Freshdesk account in the name/email of the ...
How to: issue a Toggle gift card
Once we have completed the HGEM-Toggle integration, you will be able to issue vouchers to your customers directly from The Hub after they’ve left you feedback, or in response to a complaint. Process View guest feedback in the inbox Select the option ...
Integration: Toggle gift cards
If you use HGEM for guest feedback and have an account with Toggle for digital gift cards, then you can issue vouchers to your customers directly from The Hub after they’ve left you some feedback or in response to a complaint. What are the benefits? ...