Feedback Sites
Survey feature: data integrity
As standard, our surveys come with a range of automated measures designed to prevent fake feedback from reaching your analysis. When designing your survey, we can assess which of these are best suited for your circumstances. What are the benefits? ...
Survey feature: custom response templates
To make it easier and faster to respond to customer complaints, we can add a suite of response templates. Our platform can adapt the suggested review templates based on the score of the survey or by topic, saving managers even more time. We will work ...
How to: promote your feedback survey
It’s important to receive a high volume of feedback from your guests to ensure that your data is as reliable as possible so any actions taken will be based on the opinions of many, not the few! What are the benefits: Increased feedback volume The ...
Survey feature: consent options
Capture guest data for multiple use cases, and ensure that you remain fully GDPR compliant using our fully branded guest feedback sites. What are the benefits Fully GDPR compliant Personal data from guests can only be captured if you are transparent ...
How to: respond to guest feedback
Respond to your customers directly from The Hub after they’ve left you survey feedback. What are the benefits? Streamline communications Using HGEM’s Hub, a user can view their feedback data and respond to guests within the same inbox rather than ...
Survey feature: micro 'pulse' emails
If you invite someone by email to complete a short survey, you're asking them to commit a couple of minutes to open and complete a survey form. But if you just want to take the pulse with a single question, you can get them to answer this directly ...
Survey feature: adaptive user journeys
Our surveys come with smart, dynamic features that allow you to tailor the guest journey and enhance the user experience. Adaptive features BRANCHING QUESTIONS: A guest can take many different pathways through a survey – we use what we already know ...
Survey feature: menu integration
Guests are up to 50% more likely to recommend you to friends if they have eaten certain dishes. By knowing how each dish is performing, you can promote those at the top of the league table and make changes to those at the bottom. Granular KPI ...
Survey feature: languages
If you would like to capture feedback in different languages, for example if you have sites in different countries or lots of international guests, we can add translations and a language picker to your feedback survey so that people can choose the ...
List of features for feedback sites
Getting structured feedback from customers about your business is invaluable – it can help identify your strengths, but also where to make changes within the business, ensuring your business ticks all the right boxes for customers. Survey Features: ...
Survey feature: social advocacy
Where a guest has left a positive recommendation, we can direct them to the venue’s social media pages – we’ll even give them the option to copy their positive comments to a clipboard so they can paste it. What are the benefits? Improve your ratings ...
Survey feature: voucher management
Where it fits with your brand, vouchers can be an effective way to encourage repeat visits, or to incentivise your guests to provide feedback. We can save you time and resource by automating this process, and sending these directly to your guests ...
Survey option: On-site or at-table feedback
Increase response rates Capturing feedback while the guest is still at-table can be tricky, as you don't want it to interfere with the experience. So it's best used where it gives you an opportunity to engage. This could be where there's something ...
About: Feedback incentives and prize draws
There are various ways to incentivize guests to provide feedback. The first is simply to make it easy. Remember that people only have a limited amount of time but, equally, once you've got their attention it's better to ask a few questions rather ...
Survey option: Getting photos from guests
Sometimes, a picture tells a thousand words If you would like to invite guests to upload photos of their experience to your feedback site, just let us know - we can add an upload widget to the site, and you can view the results in The Hub.