Submitting and Approving Appeals in the Hub
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Hub Data Refreshes
The Hub refreshes data at scheduled times throughout the day and are completed by the below times: 4:30am 9:00am 11:00am 2:30pm 4:30pm 7:30pm 10:00pm The exception to this is the Inbox, where audits and survey feedback will be visible to view as soon ...
List of features for feedback sites
Getting structured feedback from customers about your business is invaluable – it can help identify your strengths, but also where to make changes within the business, ensuring your business ticks all the right boxes for customers. Survey Features: ...
Survey option: Getting photos from guests
Sometimes, a picture tells a thousand words If you would like to invite guests to upload photos of their experience to your feedback site, just let us know - we can add an upload widget to the site, and you can view the results in The Hub.
Audit feature: grouped questions
Group similar, or themed questions together for analysis. Benefits: Get combined scores Group together questions for analysis outside of the structure of the audit questionnaire. You can even get combined scores for questions across multiple ...
How to: respond to guest feedback
Respond to your customers directly from The Hub after they’ve left you survey feedback. What are the benefits? Streamline communications Using HGEM’s Hub, a user can view their feedback data and respond to guests within the same inbox rather than ...