The Hub has built-in task management. But what if you already use Zendesk or Freshdesk to manage customer support tickets? We have an integration that enables the creation of a ticket in your Zendesk or Freshdesk account in the name/email of the guest. This can be based on the visit or question score e.g. NPS detractor.
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What are the benefits?
Integrate with your existing work flow
Where appropriate (based on pre-defined triggers) we can automate the creation of a Zendesk or Freshdesk customer service ticket in the guests name, using their email address - this can be followed up by your customer service team directly from Zendesk or Freshdesk.
Rapid guest recovery
Things go wrong. It happens. But when a guest feels they have been listened to, and they receive a fast, effective response, then there’s a good chance of turning them into an advocate. Using Zendesk or Freshdesk with HGEM makes this easy.
![](https://img.zohostatic.eu/zde/static/images/info.png)
Getting started
To get started you'll need to put us in touch with your account manager at Zendesk or Freshdesk.
We can then be set up as an admin - which allows us to create tickets.
We can agree what information you'd like to include in the ticket - for responding to guests we recommend the visit date/time, visit ID (to view the feedback), NPS rating and comments.