Question: Do you pay mystery guests?

Question: Do you pay mystery guests?

Generally speaking, mystery guests are volunteers
This is because we want them to have as normal a customer experience as possible and provide us with a balanced report without feeling that it is paid work.
However, it is normal practice to reimburse them for the cost of a typical guest experience. 'Typical' for quick service generally means for one person, while most other experiences are based on 2 people.
We do sometimes pay an additional fee. This can be the case where the value of a typical experience is very low or where we need to incentivize completion before a tight deadline.

    • Related Articles

    • About: mystery guests

      A mystery guest could be anyone, provided they can be objective. Benefits Get objective feedback Our mystery guests come from a wide range of backgrounds and ages. This is because they are ordinary members of the public. But what we ensure they have ...

    • About: No-return rule for mystery guests

      You will be visited by a wide range of mystery guests By default, we prevent the same person from returning for 3 months, although this is a configurable option. As HGEM has many thousands of mystery guests, this means that a visit report will ...

    • Audit feature: question formatting

      We create each audit questionnaire bespoke for every client, and will typically include a range of question types to best reflect the purpose of the programme and drive actionable feedback. Options for question scoring We will typically include a ...

    • Survey option: Getting photos from guests

      Sometimes, a picture tells a thousand words If you would like to invite guests to upload photos of their experience to your feedback site, just let us know - we can add an upload widget to the site, and you can view the results in The Hub.

    • List of features for operational audits

      Ensure your teams consistently practice what they have been trained through objective measurement of standards, processes, behaviors and sales opportunities. Audit Areas: The following types of assessment are available, and can be reported on ...