Review feature: custom response templates
To make it easier and faster to respond to all reviews, we provide a suite of response templates. Our platform adapts the suggested review templates based on the score of the review, saving managers even more time. You can choose content put together by our experts, or we can create custom templates for you, with your own specific tone of voice.
What are the benefits?
Boost your online reputation
Research has consistently shown that responding to reviews, particularly where the tone and content is positive, is effective in boosting your reputation. Just responding to your reviews can increase the volume of reviews by 12%, and increase ratings by 0.12.
Save time
We know your managers are busy, so why not use response templates to make responding to your reviews even easier. Templates are suggested to the user based on the score of the review. You can also add in either an introduction or a signature.
Brand consistency
Stay on brand with custom templates, which allow you to respond to your customers with your own specific tone of voice.
Example in The Hub
Getting started
To get started you'll need provide us with the following:
- Full info for each custom template you would like us to create.
Use the template below - you will need to update all of the highlighted textTEMPLATE CONTENT"Name": "4 and 5 star - generic short",- Give each template a name that makes it easy for the user to identify what it's for"ClientId": 000000,"IsGenericTemplate": false,"ApplicableScoreMin": 4,- The minimum rating that this template should appear for"ApplicableScoreMax": 5,- The maximum rating that this template should appear for"Template": "Hello [ReviewAuthor], thank you for leaving us a review regarding your recent visit to [BrandName] [BranchName]. We appreciate you taking the time to share your experience with us & we look forward to welcoming you back soon.","UseWithEmptyComments": false,- This is normally "false", but set it to "true" if you want the template to appear for reviews that have no comments"UseWithPopulatedComments": true,"TemplateType": "Full"- Options are "Full", "Intro", "Signature". Use intro and signature if you wish to give users some interchangeable options for starting and ending their response. Otherwise, just use fullPLACEHOLDERS - you can add these anywhere in the template text (the ones above are just examples).[ReviewAuthor][ReviewScore][BranchName][ClientName][BrandName]
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