The Dish Ratings pages bring your menu performance to life, showing you exactly how guests are rating the food you serve. From your best sellers to your quiet performers, Dish Ratings help you understand what your guests love, where there’s room to improve, and how your menu is shaping the overall guest experience.

Whether you’re reviewing a single dish, comparing performance across locations, or spotting trends over time, the Dish Ratings pages give you the insights you need to make confident, guest-led decisions about your menu.

Why menu performance matters

Food is at the heart of every hospitality experience. What your guests think about your dishes directly influences how likely they are to return, recommend you, and spend more on their next visit. Tracking dish performance alongside service feedback gives you a complete picture of the guest experience; not just how they were looked after, but how they felt about what was on their plate.

Make menu decisions backed by guest voice

Rather than relying on sales figures alone, Dish Ratings show you what guests actually think. A dish can sell well but still disappoint, and a quiet performer can be a guest favourite waiting to be promoted. Understanding both sides helps you shape a menu that drives both satisfaction and revenue.

Spot your stars and your strugglers

Clear, at-a-glance reporting makes it easy to see which dishes are winning hearts and which are letting you down. That means you can celebrate and promote your strongest performers, and take action on the ones that are holding the experience back.

Understand performance in context

Dish Ratings let you compare against your brand, region, area or segment, so you can see how a dish is performing in one location versus another. A strong score in one location might not be the norm in another, and the reporting helps you see the difference.

Turn feedback into action

By breaking down ratings across key areas like Taste, Temperature and Portion Size, you can quickly see where the issue lies. Is it a recipe problem, a presentation problem, or something that happens only in certain branches? The answer is in the data.

What’s on each page

Overview

The Overview page is your starting point. It shows you how your dish scores are trending over time, broken down into the six key measures guests rate:

• Portion Size - is the amount right for the price and the dish?
• Presentation - does the dish look as good as it should?
• Satisfaction - did the dish meet the guest’s expectations overall?
  
• Taste - did guests enjoy the flavours?
• Temperature - was the dish served at the right temperature?
• Value - did guests feel the dish was worth what they paid?

You can compare these scores against your brand, region, area or segment, so you always have a point of reference for how teams are delivering your menu across the estate.

The Overview page also includes an Opportunities section, which highlights your top and lowest performers across a range of views - by dish type, individual dish, day of the week, day part, branch, area and region. This is the quickest way to see where to focus your attention, whether that’s celebrating a standout dish or investigating a location that’s falling behind.

Heat Maps > By Dish

The 'By Dish' heat map is where you go to compare how individual dishes, or whole dish types, are performing across the key measures above. You can also view a combined score that brings the measures together into one easy view.

Choose the time period you want to review, and drill down by area, region, brand, segment or branch tags to see how performance varies across your business. It’s perfect for answering questions like:

• Which starters are consistently outperforming the rest of the menu?
• Is our signature dish holding up across every region?
• Are the desserts that scored poorly last quarter recovering?

Heat Maps > By Location

The 'By Location' heat map flips the view, showing you how dish performance varies across your estate. Rather than focusing on the dish itself, this page focuses on how the menu is being delivered in different locations.

You can look at a single dish, a dish type or a combined score, across your chosen time period. It’s especially useful for spotting patterns across your locations, for example, if a dish scores well in most branches but consistently underperforms in one, that’s a clear signal to investigate further. It could be a training need, a supply issue, or something specific to the type of guests in that location.

Heat Maps > Top & Bottom by KPI

The 'Top & Bottom by KPI' page brings together a group of tables showing the best and worst performing dishes across each of the key measures. At a glance, you can see which dishes are leading on Taste, which are dragging on Value, and everything in between.

You can filter by a specific dish or a group of dishes, making it easy to zoom in on the areas of the menu that matter most to you; whether that’s a new launch, a seasonal range, or the core items you rely on every day.

Putting it into practice

A few ideas to help you get the most from the Dish Ratings pages:

• Start with the Overview to get a feel for how your menu is performing as a whole, then use the Opportunities section to decide where to dig deeper.
• Use By Dish when you’re reviewing a menu change, launching a new item or checking how a recipe tweak has landed with guests.
• Use By Location when you’re working with operations teams to understand why performance varies from site to site.
• Use Top & Bottom by KPI in menu review meetings to quickly surface the dishes that deserve a conversation.
• Share your findings with chefs, operations and marketing - the best dishes deserve to be promoted, and the weakest ones deserve attention.
  

Good to know

• Dish Ratings reporting is driven by the dish-level feedback collected through your guest surveys, so the more guests who rate their dishes, the richer the insights become.
• All the filters you use elsewhere in the Hub e.g. brand, location, segment and questionnaire type are available on the Dish Ratings pages too.
• If Dish Ratings isn’t currently part of your package and you’d like to explore adding it, speak to your Client Success Manager to find out more.
  

Any questions?

If you have any questions or feedback about the Dish Ratings pages, please raise a ticket with our Support team via support@hgem.com or speak with your Client Success Manager.