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About: Action Plans
We've made it simple and easy to help you drive and track improvement across your business. Benefits Practice continuous improvement Create an action plan to document what’s going well and what could improve, then convert those opportunities into ...
Halo - AI Assistant
Welcome to Halo! Halo is designed to help you manage and analyse your guest experience data efficiently. With a focus on simplicity, Halo provides easy access to insights, allowing you to make informed decisions quickly. Ask Halo questions about your ...
How to: integrate Deliveroo reviews
View your Deliveroo ratings and comments in The Hub, alongside your wider guest experience data. What are the benefits? Streamline your processes Using HGEM’s Hub, a user can view their Deliveroo data, alongside guest feedback from multiple sources ...
About: Branch Information
The Branch Information report (which can be found in the 'Data' section on The Hub) now contains data on users. You can see which branches are visible to which users and which branches a given user can see in the Hub. Branches - shows a list of ...
Hub Data Refreshes
The Hub refreshes data at scheduled times throughout the day and are completed by the below times: 4:30am 9:00am 11:00am 2:30pm 4:30pm 7:30pm 10:00pm The exception to this is the Inbox, where audits and survey feedback will be visible to view as soon ...