Recent Articles
How to submit a ticket in the Helpdesk
Where our Client Support Knowledge Base does not quite hold the answers you need or you require actions from us, you can submit a ticket to our Client Support team. 1. Use the link here, click the 'Submit a ticket' button found at the bottom of every ...
Submitting and Approving Appeals in the Hub
1. In the Inbox, choose the audit you want to appeal. 2. Click "Appeals" 3. Select an approver from the dropdown. 4. Choose the questions you want to appeal. 5. Add the appeal reason in comment box and post the comment. 6. Add any attachments as ...
How to: integrate with TrustPilot reviews
We can capture TrustPilot reviews immediately upon setup, but if you have a paid tier TrustPilot account by integrating your TrustPilot account you can respond to the reviews directly in platform. Here's what you need to do: The person who has access ...
How to: integrate Just Eat reviews
View your Just Eat ratings and comments in The Hub, alongside your wider guest experience data. What are the benefits? Streamline your processes Using HGEM’s Hub, a user can view their Just Eat data, alongside guest feedback from multiple sources ...
How to: integrate Uber Eats reviews
View your Uber Eat ratings and comments in The Hub, alongside your wider guest experience data. What are the benefits? Streamline your processes Using HGEM’s Hub, a user can view their Uber Eats data, alongside guest feedback from multiple sources ...