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Client Support
Client Support
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Hub Data Refreshes
The Hub refreshes data at scheduled times throughout the day and are completed by the below times: 4:30am 9:00am 11:00am 2:30pm 4:30pm 7:30pm 10:00pm The exception to this is the Inbox, where audits and survey feedback will be visible to view as soon ...How to submit a ticket in the Helpdesk
Where our Client Support Knowledge Base does not quite hold the answers you need or you require actions from us, you can submit a ticket to our Client Support team. Once submitted, a member of the Client Support team will review the request. You can ...Submitting and Approving Appeals in the Hub
About: Guest communications
When a guest opts into being contacted at the end of your guest feedback survey you will be able to respond to them directly via the Hub. Benefits Tracking responses & response times You will be able to track all guest communications and see all past ...About: Tasks
We've made it easy to create and assign tasks, so that you can do more than just view results. Benefits Practice continuous improvement Quickly and easily create a task against any mystery visit, guest feedback or online review in The Hub, via the ...
Popular Articles
How to submit a ticket in the Helpdesk
Where our Client Support Knowledge Base does not quite hold the answers you need or you require actions from us, you can submit a ticket to our Client Support team. Once submitted, a member of the Client Support team will review the request. You can ...About: Types of audit available
Assessments are carried out by mystery guests who have been briefed by us. But there are several different types. Here's how they are handled in The Hub: 1. VISIT ASSESSMENTS. The most common type, and therefore usually the default. A mystery guest ...How to: respond to guest feedback
Respond to your customers directly from The Hub after they’ve left you survey feedback. What are the benefits? Streamline communications Using HGEM’s Hub, a user can view their feedback data and respond to guests within the same inbox rather than ...Submitting and Approving Appeals in the Hub
Hub Data Refreshes
The Hub refreshes data at scheduled times throughout the day and are completed by the below times: 4:30am 9:00am 11:00am 2:30pm 4:30pm 7:30pm 10:00pm The exception to this is the Inbox, where audits and survey feedback will be visible to view as soon ...